Our Privacy Policy

Thank you for visiting our website (the “Site”) and reviewing this privacy policy (the “Privacy Policy”).  This Site is owned, operated and controlled by Natpets, LLC (“Natpets,” “we,” “us” or “our”).  This Privacy Policy applies to this Site only.  It does not apply to other websites owned by Natpets or to which we may link.  The purpose of this Privacy Policy is to inform you about the types of information we gather about you when you visit our Site, how we may use that information, whether we disclose it to anyone, the choices you have regarding our use of the information, and your ability to control our disclosure of it.  Please review this Privacy Policy before submitting any personal information to Natpets through this Site.  By your use of our Site, you signify your acceptance of this Privacy Policy.  If you do not agree with this Privacy Policy, please do not use our Site.

Information We Collect

We may collect the following types of information from you: (i) information that you voluntarily and knowingly supply to us (e.g., through a registration process, sign-ups, or other interaction with the Site); and (ii) information that is derived through automated tracking mechanisms.

Voluntary Information

You may choose to voluntarily and knowingly supply us with information and/or you may provide information through a registration process or a sign-in procedure used to access protected information on some of the Site pages. Some of this information will identify you personally, either alone or in combination with other information available to us. This Privacy Policy refers to such information as “personal information” or “personally identifiable information.” This information may include your name or associated company name, social security number, date of birth, email address, postal address, home or work telephone number, credit or debit card information. This personal information is collected from you in a variety of ways including your responding to correspondence, registering for a service, purchasing goods, or requesting information about our Site or our services.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site, or transmitted to other users of the Site or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable, and, therefore, we are not liable for any such security failure. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Please note that by submitting a telephone number to us, you agree that a representative of Natpets can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services.

Information Collected Using Cookies and Other Web Technologies

Like many websites, our Site may use “cookies” or other similar tracking technologies to collect information which will help us to improve the quality of our services and to make it easier for you to navigate the Site. This information typically includes your IP address, the address of the web page you were visiting when you accessed the Site, the name of your operating system (e.g., Windows, Macintosh, Linux), the name and version of your browser (e.g., Chrome, Internet Explorer, Firefox), pages navigated during your visit to the Site, and the date and time of your visit, among other things. Although most web browsers automatically accept cookies, most computers allow you to change your browser setting to prevent acceptance of cookies. You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser. Please note that if you choose to erase or block your cookies certain features or parts of the Site may not work properly.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
• Flash Cookies. Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
• Web Beacons. Pages of our Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Natpets, for example, to count users who have visited those pages or for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services. You may “opt out” of the collection of any information through cookies, pixels or other tracking technology by managing them on your browser or mobile device. However, if you decide not to accept such tracking technology from us or from our third party vendor’s or partner’s cookies, your ability to use some features on our website may be impaired. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, pixels and other tracking/recording tools. Depending on your mobile device, you may not be able to control tracking technologies through settings.

To provide our mapping services, we make use of various Google Maps API’s. These are subject to Google’s Terms of Service and Google’s Privacy Policy which can be found at https://www.google.com/policies/privacy/. We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Site are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different sites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

How We Use Your Information

If we collect personally identifiable information from you we may use the information to improve our Site, our services, and your experience with our Site and services. For example, we might use your personally identifiable information for any of the following purposes:

• to respond to your queries and requests;
• to assist you with managing your account and passwords;
• to process product orders submitted by you, communicate with you about the orders, and process payments and refunds;
• to undertake, with your consent as required by law, any other promotional activities such as providing information about special events;
• to communicate with you about our products and services and other information related to our business that may be of interest to you;
• to build our contact database;
• for internal analysis, such as identification of trends;
• to provide you with effective customer service and/or technical support;
• to improve the design of our Site; or
• deliver target advertising and coupons.

Sharing Information

Natpets may share your personally identifiable information with its affiliates and trusted third parties who assist us by providing services to users of the Site, including, but not limited to, survey companies, credit card processing, fulfillment processing, customer service, email distribution, and website management. These third parties are required by contract to use the personal information we share with them only to perform services on our behalf and to protect the confidentiality of your personal information.

Additionally, to comply with legal requirements, cooperate with law enforcement, prevent fraud and other crimes, and protect the legal rights of Natpets and others, there are circumstances in which we may share the personal information we collect on this Site without notifying you when we, in good faith, believe disclosure is necessary to comply with the law or regulatory requirement; to comply with a subpoena, court order, or other legal process; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, property or safety of Natpets, our subsidiaries, affiliates, officers, directors, agents, and employees, independent contractors, licensors, suppliers, partners, successors, agents, and other users or the public in general or to protect your vital interests. We also reserve the right to report to appropriate law enforcement or government agencies any activities that we, in good faith, believe to be unlawful without providing notice to you.

If we collect personally identifiable information from you, you will receive notice when this information might be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we not share such information. See “Contacting Us; Opting-Out” below.

If we merge or are combined with any other organization, or if we transfer assets or operations to another organization or company, we may disclose your personally identifiable information to third parties in connection with such sale, merger, restructuring, reorganization, dissolution or transfer of all or some of our business, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Natpets about our Site users is among the assets transferred.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt out by sending us an email stating your request to moc.tepyli@ycavirp.
• Promotional Offers from the Company.If you do not wish to have your email address or contact information used by Natpets to promote its own or third parties’ products or services, you can opt out by clicking unsubscribe in any email newsletter you receive from us or by logging into the Site and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to moc.tepyli@ycavirp. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to Natpets as a result of a product purchase, warranty registration, product service experience or other transactions.
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt out by sending us an email stating your request to moc.tepyli@ycavirp.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way.  You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Children’s Privacy and Parental Controls

Natpets’ Site is not intended for children under thirteen (13) years of age.  We do not use our Site to knowingly solicit personal information from or market to anyone under thirteen (13) years of age.  If you are under thirteen (13) years of age you may not use this Site and should not provide any information about yourself through this Site.  Our goal is to comply with applicable laws and regulations relating to the collection and use of information from children, including the Children’s Online Privacy Protection Act of the United States and other applicable laws or regulations.  Please be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.  If you believe that we received information from a child or other person protected under such laws, please notify us immediately by postal mail addressed to Natpets LLC, 2207 Central Avenue, Boulder, CO 80301 or by email at moc.tepyli@ycavirp and we will take reasonable steps to remove that information from our database.

External Links

For your convenience, we may provide links to websites owned and operated by unrelated third parties.  Such third party sites should have their own privacy policies, which we recommend you review prior to interacting with such site. This Privacy Policy applies only to the personal information collected through this Site and you agree that Natpets has no liability with respect to such third party sites or their privacy practices.

Policy Changes

Please note that this Privacy Policy may be updated, modified or changed from time to time, and without prior written notice, by posting the revised version of this Privacy Policy on this Site.  If, at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent, such changes will only apply to information collected after we have posted the revised Privacy Policy.  We recommend that you periodically review the Privacy Policy for changes.  Your continued use of the Site following any such change, including the submission of any personal information, constitutes your voluntary agreement that all personal information collected from or about you from this Site after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy.

Data Security Commitment

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have industry standard measures in place to safeguard and secure information and data we collect through the Site.  It is important that you understand, however, that no website or database is completely secure or “hacker proof” and we cannot guarantee security of the information you submit to us.  You are responsible for taking personal steps to protect your personal information against unauthorized disclosure or misuse, for example, by protecting your password from unauthorized use or disclosure.

Contacting Us; Opting-Out

At your request and where the law requires us to do so, we will make good faith efforts to confirm what personal information we hold about you, update your information, remove your information, fulfill specific opt out requests, and/or correct any inaccuracies in such personal information if you contact us at moc.tepyli@ycavirp to submit such requests.  We may decline to process a request that is unreasonable, jeopardizes the rights or privacy of others, is impractical or for which access is not otherwise required.

California Residents and other State Consumer Privacy Rights

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (“CCPA”):

a) to know what categories of personal information about you we have collected and used, including how the personal information was collected (for more details in addition to the above, please click here.

b) to know what categories of personal information are being sold or disclosed and if such information is being sold or disclosed to third parties, a list of categories of information that are sold, or, if applicable, to know that your personal information has not been sold (for more details in addition to the above, please click here.

c) to opt out of the sale of your personal information, as applicable, (for more details in addition to the above, please click here.

d) to access your personal information, including the right to download or transfer personal information collected during the previous 12 months (for more details in addition to the information set forth herein, please click here.

e) to request that your personal information be deleted (for more details in addition to the above, please click here.

f) to equal service and equal price for goods or services even if you exercise your rights under the CPRA/CCPA (for more details, please click here.

Who to Contact

Please contact us at moc.tepyli@ycavirp or write to us at Natpets LLC, 2207 Central Avenue, Boulder, CO 80301 or call 855-459-5683 if you have any comments or questions about this Privacy Policy or to report any violations of the Privacy Policy.  We will endeavor to respond to you within 24 to 48 hours in most cases.

Governing Law

This Privacy Policy and our Privacy Notices are governed under the laws of Colorado without regard to its conflict of law provisions.

California Residents: If you reside in California and have provided personally identifiable information to us, you may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at: Natpets, LLC located at 2207 Central Avenue, Boulder, CO 80301 or call 855-459-5683.

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

• Personal Identifiers, including name, name, email address, postal address, telephone number, and online Identifiers
• Internet Activity
• Commercial Information, including purchases
• Financial Information, including credit or debit card number
• Location Information, including general location data
• Physical and Audio Data, including photos
• Inferences from Other Data, including inferences created from other personal information collected
• Personal Identifiers, including name, email address, and telephone number
• Personal Identifiers, including online Identifiers

Information from other sources

We may collect personal information about you from third-party sources, including Retail Partners.

The categories of information we may collect include:

Retail Partners

• Personal Identifiers, including Name, Postal address, and Telephone number
• Commercial Information, including Purchases

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

Why we process your information

We process personal information for the following business and commercial purposes:

• Conducting Surveys
• Fulfilling Customer Orders
• Processing Payments
• Providing Customer Support
• Sending Promotional Communications

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website: